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Refund Policy

Last Updated: January 2026

At Parmon Property Management, we strive to provide the highest standard of care for your home. We understand that plans can change, and we aim to be as flexible as possible while protecting our scheduled commitments.

 

1. Service Cancellations

  • Recurring Management Visits: If you wish to cancel a scheduled routine visit, please provide at least 48 hours' notice. Cancellations made with less than 48 hours' notice may be subject to a charge of 50% of the service fee.

  • One-off Projects (e.g., Barn Clearance, Jet Washing): Due to the equipment and scheduling involved, we require 7 days' notice for a full refund of any deposit paid. Cancellations within 7 days may forfeit the deposit to cover lost booking time.

 

2. Physical Services (Cleaning, Gardening, Maintenance)

  • Quality Guarantee: If you are not satisfied with the quality of a physical service (e.g., a pre-arrival clean or grass cutting), please notify us within 24 hours of the service completion or your arrival at the property.

  • Resolution: We do not typically offer cash refunds for completed labor. Instead, we will return to the property to rectify the issue at no additional cost to you.

 

3. Digital & Administrative Services

  • Website Creation: Once the design phase has begun, payments made for website creation are non-refundable due to the hours of creative labor involved.

  • Planning Applications (Mairie Submissions): Fees for the preparation and submission of paperwork are non-refundable once the dossier has been filed. Please note that we cannot offer refunds based on the decision of the local authorities (e.g., if a pool application is rejected by the Mairie).

 

4. Goods and Provisions

  • Grocery Shopping: Costs for groceries and "Drive" collections are non-refundable once the items have been purchased.

  • Third-Party Materials: Any materials purchased specifically for your property (e.g., paint, pool chemicals, or hardware) are non-refundable.

 

5. Deposits

For large projects or "Artisan Liaison" services, a deposit may be required to secure the start date. These deposits are refundable only if Parmon Property Management is unable to fulfill the service due to unforeseen circumstances.

 

6. How to Request a Refund or Credit

To discuss a refund, credit, or a service issue, please contact us directly:

We aim to acknowledge all queries within 24 hours and resolve any disputes amicably and professionally.

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